Solving Verbatim Store ‘n’ Save 3TB External HDD Showing 2 Devices

I got a Verbatim Store ‘n’ Save 3TB USB 3.0 External HDD which showing 2 devices on my PC, one with a capacity of 2TB and one with a capacity of 746GB. This cause the HDD to have 2 drive letters and I have to split data into 2 devices which of course annoying.

On the document it’s mentioned that the HDD purposely divided into 2 devices to maintain compatibility with older operating system. Since this are 2 devices (not partitions) hence I can’t modify it thru Windows 7 Disk Management.

Searching on Verbatim European website didn’t give any driver or tools to merge the 2 devices into one. But luckily Verbatim Australia did put a tool to be downloaded, it’s called “3TB Partition Changer” which can be downloaded here:

22 thoughts on “Solving Verbatim Store ‘n’ Save 3TB External HDD Showing 2 Devices”

  1. That’s awesome i can’t thank you enough…. i have used every program i could find out about, trying to fix this issue, everything from partition magic, to acronis true image 2013 to gparted… Thanks again!

  2. Greetings from South Africa, this was also what i was looking for so big thanks for sharing the solution. I am sharing this with others so they know aswell with a link back here ;-).

    Enjoy Easter.

  3. Hi there, I didn’t have any problem with the hard drive but yesterday when I had used the hard drive it was working and all of a sudden it just went off, I checked the plug points and even unpluging the cord from the device and plugging it back on but still it just refuses to come on. I have alot of movies stored on it and some of it which I haven’t saved as yet so I am really worried now about all the data i have on it and it just refuses to come on, did anyone encounter this problem and how can I fix it?

    1. mine still work just fine. if it went off suddenly there could be several reasons, maybe the power adapter died or the hdd it self. try find another power adapter (that have same output of course) and see if your hdd works

  4. Hi, there! Greetings from Portugal!
    Thanks for the tip, Markus, I will try it.
    I have received my drive yesterday, still didn’t do much with it, but I am a bit concerned about the temperatures:
    at 26ºC room temperature, both “HD Tune” and “Hard Disk Sentinel” are reporting 48ºC.
    Yesterday, without even using it for reading/writing, temperatures got to 52ºC.
    How about your drive?
    I have sent an email to Verbatim, but still have got no answer concerning this…

  5. Thanks a lot guys. Drove me crazy. Also works without any Problems with the 4 TB Version!
    You saved my day!

  6. Whenever I try to start the Verbatim 3TB Mode Changer program I’m greeted with a window proclaiming i need to update Adobe Flash Player for Internet Explorer.

    Do I need to have Internet @£$#€ Explorer installer for this to work?

    1. hmm i’m not sure about IE requirement as i didn’t get that error message. but it’s good idea to update your flash player for your IE even though you are not using IE as main browser

  7. Yes – thanks for this post – I’ve had my drive sitting around for a couple of years now as I couldn’t get it to work. Now I can use it as the mass backup drive I bought it for.

  8. Hi,
    The software must have been removed from the Aussie site now.
    Can someone share it from a cloud share or private message, please ?

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